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I am so impressed with how smooth and efficient everything has been. I cannot recommend you highly enough and your customer care has been exceptional
Would like to say brilliant customer service, very pleased with the product we purchased, I will be recommended this site to my friends who needs mattresses.
Just to let you know my headboard arrived this morning and have to say I am very happy with the efficiency of the delivery and quality of the headboard.
May I take this opportunity to sincerely thank yourself for your support during this, Tom. I wish other companies dealt with their customers to the same standard, satisfaction and professionalism. Once again thanks.
I would just like to thank you for the good service received from your company this week, as I received my new Futon on the day I originally wanted it for.
I rung your store today and spoke to a young lady called Deborah, not only was she willing to go the extra mile in helping a customers and dealing with tricky questions, she had a very pleasant telephone manor and a smile in her voice.
I must say I am happy with the tracking service you have and the quick emails I have obtained from you and your colleagues so far. I am also satisfied with the mattress I purchased from Wedo.
Thank you for processing the refund and thank you once again for your professionalism with my query. It's a refreshing change these days to get a good personalised customer service. You have been excellent and extremely efficient.
Your customer service in this matter has been excellent, and I would have no hesitation is using the company in the future, as well as recommending you to others.
I rang your customer service team and spoke to Rebecka who has resolved my problem. I would like to say what an excellent service you provide.
Gave the sales consultant Arthur our spec and he gave me a lot of excellent advice in a professional and friendly manner. All in all a good service from Wedo supplying us with a competitively priced mattress with excellent support from Arthur.
I would therefore like to thank you Dean and Anita for your help in resolving my order. I would definitely use Wedo again and I would recommend your company to another customer.
Thank you for all your help with regard to my order. I was disappointed that the original mattress I ordered was out of stock but I was impressed with the service you provided, the links to similar mattresses, the refund of my first payment went through quickly, the re-order of a similar mattress which arrived the next day early morning. Excellent customer service, thank you.
David, thank you so much for all that you have done. I appreciate very much the extra effort, above and beyond you job remit. Once again Thank You!
I’ve had such a lovely experience with Wedo. You are sometimes taking a risk when ordering from somewhere online, but I’m so glad I took it!
Thank you for your efficient service and delivery, we are pleased with the bed and mattress. The delivery team CW12 were very professional, and efficient and helpful.
Hi Rebecka – you beat me to it! New headboard arrived today as planned and looks great. Many thanks once again for dealing with my issue quickly and very efficiency.
Hello. This is a message for Deborah. Thanks for your reply regards my questions about delivery of a 6ft krystal headboard in antique brass.
I’ve ordered one bed from you guys and received it today, it’s excellent so I’ve decided to cancel with another company and order with yourselves again.
Thank you so much for your help Rebecka, your mail was fabulous […] and you have been very helpful and pleasant and efficient, so many thanks.
Thank you again for all your help, you did all you humanly could to get this resolved for me, and I am so pleased with the suite. Thank you again.
Hi Rebecka, thanks for your last email, we’ve put second bed together and its great! Thanks for your great customer support dealing with the problem we had.
Just to let you know that bed and mattress delivered and everything is wonderful. Thank you to all your team for a quick and great transaction.
Thank you Rebecka for all your help I have received the piece and it has been assembled thanks for your continued efforts I’m very appreciative.
Many thanks for the incredibly good all round service. Delivery was exactly as promised, I still find it hard to believe next day delivery for a bed.
Hello Ella, just to let you know our 5 drawer chest arrived just before midday, thanks again very impressed with your company’s customer service.
Excellent sofa bed ..well package on delivery…good customer service….will definitely recommend Wedo beds and probably buy further items from them.
Thank you for the speedy delivery. Very impressed with the service and the delivery guys were kind enough to help me get the mattress upstairs which was really appreciated.
Thank you, person who took my phone order was polite and efficient, bed and mattress came when you said it would and are good quality. Many thanks.
I received the bed today; and I must say that I am very, very pleased with the quality of the product and attention to detail with the labelling of the components.
Thank you so much, that is so kind of you for understanding…I hope you have a wonderful day and thank you so much for your excellent customer service.
I must admit I was a little sceptical about ordering the furniture online but I would not hesitate to use your company again, and recommend you to others.
We are so happy with the service received at Wedo, and in particular would like to say a big thank you to Nicola for all her help today.
Tom was able to defuse a possibly very difficult situation. He always did what he said he would do; kept me informed of what was happening; and rang when he said he would.
Thank you for your note apologising for the item arriving damaged. The replacement item arrived in perfect condition a week earlier than we expected.
Mattress collected at 09.00 hrs and new mattress delivered at 10.30 hrs! Fantastic service! Will certainly recommend your company. Many thanks once again.
A belated “Big Thank You” for your great assistance when I visited your Colchester Store earlier this month. You were so very helpful and spent time with me advising etc. and I was only purchasing a £71 headboard!
Dear Ella, I can’t tell you how helpful you have been and always positive and ready to offer your services. As soon as I receive the samples I shall let you know.
Many thanks to the extremely helpful lady who took my order, please thank her, as she made some good points for me to note and her advice changed my idea of what was right. Just giving praise where due.
It’s great that you take your customer satisfaction so seriously – I would recommend Wedo for this and the fact that you have a customer support service/helpline with friendly staff.
After a mix up with my delivery Tom couldn’t have been more helpful and apologetic, this is rare to find in customer service these days, a hand written apology card.
I am very happy with both beds and I will be happy to recommend Wedo to my friends. I can honestly say that it was your level of customer service which drew me back to Wedo to buy the second bed.
Just a very massive, huge, big, grand thank you for all your efforts. The mattress and the bed frame are both amazing and both my partner and I have had the best nights’ sleep ever in our new bed.
What wonderful customer service! Thank you so much for the note and voucher you sent me, It really did brighten my day, you dealt with everything efficiently. I really appreciate the time and effort you gave my situation. Many, many thanks again.
Would just like to say thank you to the lovely customer service rep I spoke to this afternoon – it’s very common for people to rush through what they have to say when they pick up, but she spoke clearly and slowly and was very friendly and helpful.
I would like to express my sincere admiration for the courtesy of all the members of your staff to whom I spoken in relation to this order and delivery of. It makes a welcome change.
Everything was received in good order and on time. Nothing missing after assembly and very pleased with service received from your Colchester shop.
Dear Sirs, the sofabed we ordered last week, arrived this afternoon. My husband quickly assembled it, and I have to admit, it has surpassed our expectations. We were originally going to buy a sofa bed from Ikea, but because of all the hassle from them, regarding delivery, stock etc. we decided to wait and have a look online. Thank goodness we did. The Ikea one, although almost the same price, looks cheap and a bit tawdry by comparison. I think that your sofa is wonderful value for money, and looks like it cost an awful lot more than it did. We are thrilled with our purchase, and will not hesitate to recommend your company to family and friends.
I wanted to thank you again for the excellent service throughout this process, it’s refreshingly pleasant to deal with and greatly appreciated.
Rebecka, We would like to thank for doing your best to help us with the problem we had with the Sofa bed, we would also like to thank Nicola and Ella who spent some time trying to sort all this out, it proves your company seems to care about their customers, have a good day
Just wanted to express how pleased we are with the service we received from Wedo Beds. We purchased a full sofa set, a bed frame and mattress from the Wedo Beds store in Colchester. The sofa set fits perfect in our living room and we absolutely love it. However, when the bed frame and mattress was delivered, we found it difficult to assemble it. My husband and I contacted Paul who then offered to come to our home to assist us. At no additional cost, Paul then confirmed that Andy would come to our home to assemble the bed frame. We were so happy to get the help that we needed from Paul and Andy. Now we can finally make use of our purchase.
Big thank you to Wedo Staff in Colchester!
Everything went very well. The delivery was on time and the bed was as advertised. I am really happy with this bed and mattress which in my opinion is definitely value for money
I just wanted also to say that although I have had problems with your product your customer services are the best I have ever experienced. Honestly! I cannot fault any of you for your professionalism, efficiency and politeness. Not often now you experience such top service and I will be recommending you to my friends and family.
Your previous emails are still on this email and you have contacted me so many times to keep me informed at every stage and I really appreciated it all. You kept me totally in the loop and I felt that you were working to get my problem resolved quickly and efficiently. Thanks.
Show this to one of your managers as you all deserve a pat on the back
I would just like to give you some feedback regarding a member of your staff, Lucy. She has been a breath of fresh air in the world of customer care (a bit poetic I know but…..).
The mattress arrived from TNT on Saturday morning and I am very happy with the quality of both bed and mattress.
I appreciate that things can go wrong but it is the actions taken by a company when those things go wrong that determines the level of customer service and whether you would use the company again and I thank you personally for your excellent customer service throughout the last week. The way you have taken responsibility for the problem and chased around to find a solution has been outstanding and I hope you will pass this email upwards within your company so they can also acknowledge the service you have given.
We are quick to complain about bad service
but not always so quick to give praise for a good service so a big thanks to you